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Terms and Conditions

1. General Terms

These General Terms and Conditions (hereinafter referred to as "Terms") outline the rules and regulations for the use of our website and services. By accessing or using our platform, you agree to comply with these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately discontinue your use of the website.

1.1. Acceptance of Terms

By creating an account or participating in any games, promotions, or other services offered by SilverSands, you acknowledge that you have read, understood, and agree to be bound by these Terms. We reserve the right to modify these Terms at any time, and it is your responsibility to review them periodically. Continued use of the platform after any changes have been made constitutes acceptance of those changes.

1.2. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of South Africa. Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of South Africa.

1.3. Amendments

We reserve the right to amend these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the website. It is your responsibility to ensure you are aware of the latest version of the Terms.

1.4. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. The remaining provisions shall continue in full force and effect.

1.5. Limitations of Liability

We will not be liable for any loss or damage arising from the use of our services, including but not limited to any indirect, incidental or consequential damages. We do not guarantee uninterrupted access to the website and are not responsible for any downtime or technical issues.

2. Eligibility and Account Registration

2.1. Legal Age and Jurisdiction

Participation in SilverSands Casino's games and services is restricted to individuals who are at least 18 years old or the legal age of majority in their jurisdiction, whichever is higher. It is your responsibility to know and abide by the legal gambling age in your location. We reserve the right to request proof of age and suspend or terminate accounts that do not meet this requirement.

2.2. Account Creation

To participate in our services, you must register for an account by providing accurate and complete information, including but not limited to your full name, date of birth, address, and contact details. You agree to update your account information promptly if any changes occur. Each individual is allowed to create only one account. Multiple accounts are prohibited and may result in the suspension or termination of all associated accounts.

2.3. Verification and Security

As part of the registration process, you may be required to verify your identity by providing valid identification documents. This process is designed to prevent fraud and ensure compliance with regulatory requirements. You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You must notify us immediately if you suspect any unauthorized use of your account.

2.4. Ineligible Persons

Employees of SilverSands in SA, its affiliates, and any family members residing in the same household are prohibited from participating in real-money games. Additionally, individuals residing in jurisdictions where online gambling is prohibited by law are not allowed to open an account or participate in our services.

3. Use of the Casino

3.1. Fair Play and Responsible Conduct

We seek to encourage fair play and responsible behavior. Players are expected to participate in games ethically and refrain from engaging in any activities that may compromise the integrity of the casino or other players. This includes, but is not limited to, collusion, cheating, or using automated systems or software to gain an unfair advantage.

3.2. Prohibited Activities

The following activities are strictly prohibited on our platform:

Violations of these rules may result in the immediate suspension or termination of your account and forfeiture of any winnings.

3.3. Account Suspension and Termination

We reserve the right to suspend or terminate your account at our discretion if we have reasonable grounds to believe that you have violated these Terms, engaged in fraudulent or unethical behavior, or if required by law. In such cases, any remaining balance in your account may be withheld pending an investigation.

3.4. Responsible Gaming

We encourage all players to gamble responsibly. If you feel that gambling is affecting your personal life or finances, we offer various tools to help you manage your gaming activities, including deposit limits, self-exclusion, and access to support services. Please refer to our Responsible Gaming page for more information.

3.5. Intellectual Property

All content, software, and other materials available on the silversands-mobile-casino.co.za website are protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without our express written permission.

4. Bonuses and Promotions

4.1. General Bonus Terms

The Casino offers a variety of bonuses and promotions to enhance your gaming experience. All bonuses are subject to specific terms and conditions, which may include wagering requirements, game restrictions, and time limits. It is your responsibility to read and understand these conditions before participating in any promotion.

4.2. Wagering Requirements

Wagering requirements specify the amount of money you must bet before any winnings from bonuses can be withdrawn. For example, a bonus with a 30x wagering requirement means you must wager the bonus amount 30 times before withdrawing any winnings. Different games may contribute differently towards fulfilling these requirements, with slots typically contributing 100%, while table games and video poker may contribute less or not at all.

4.3. Types of Bonuses

We offers various types of bonuses, including:

4.4. Bonus Abuse

Bonus abuse, including but not limited to the use of multiple accounts, exploiting loopholes, or using bonus funds to play restricted games, is strictly prohibited. SilverSands Casino reserves the right to revoke any bonuses and winnings derived from such activities and may result in the termination of the offending player's account.

4.5. Expiry and Cancellation

Bonuses may have an expiry date, after which they will no longer be available. Players are advised to use their bonuses within the stipulated time frame. We also reserves the right to cancel or modify any promotions at its discretion, with or without prior notice.

5. Deposits and Withdrawals

5.1. Payment Methods

Π•Ρ€Ρƒ Π·Π΄Ρ„Π΅Π°Ρ‰ΠΊΡŒΡ‹ supports a range of secure payment methods for deposits and withdrawals, including credit/debit cards, e-wallets, bank transfers, and prepaid cards. The availability of these methods may vary depending on your location. We strive to process all transactions swiftly and securely.

5.2. Deposit Process

To deposit funds into your account, navigate to the "Cashier" section and select your preferred payment method. Follow the prompts to complete your transaction. The minimum and maximum deposit amounts may vary depending on the payment method and your account status. Deposited funds should be used for placing bets and cannot be withdrawn without playing.

5.3. Withdrawal Process

Withdrawals can be requested via the "Cashier" section of the website. Before processing your first withdrawal, SilverSands may require verification of your identity, which includes submitting valid identification documents. This process is part of our compliance with anti-money laundering (AML) regulations.

5.4. Processing Times and Fees

Withdrawal requests are processed as quickly as possible; however, processing times may vary based on the payment method and verification status. While SilverSands does not typically charge fees for withdrawals, any intermediary bank fees are the player's responsibility. Please check with your payment provider for any additional charges.

5.5. Transaction Limits

SilverSands Casino may impose minimum and maximum transaction limits for both deposits and withdrawals. These limits can vary based on your account status, payment method, and the casino's internal policies. Please refer to the "Cashier" section for detailed information on current limits.

5.6. Account Security and Fraud Prevention

Players are responsible for maintaining the security of their account and payment details. We use advanced security measures to protect against unauthorized transactions. Any suspected fraudulent activity should be reported immediately to our customer support team. We reserve the right to withhold withdrawals if fraud is suspected.

6. Responsible Gaming

6.1. Commitment to Responsible Gaming

The Casino is committed to promoting responsible gaming and providing a safe and enjoyable environment for all players. We encourage players to gamble responsibly and to recognize that gambling should be a form of entertainment, not a means to earn money. We provide resources and tools to help you manage your gaming activities and ensure they remain enjoyable.

6.2. Self-Exclusion and Cooling-Off Periods

If you feel that gambling is affecting your life negatively, we offer self-exclusion and cooling-off options. Self-exclusion allows you to block access to your account for a specified period, ranging from a few months to permanently. A cooling-off period temporarily restricts access to your account for a shorter duration, allowing you to take a break from gaming. During these periods, you will not be able to access your account or participate in any gaming activities.

6.3. Setting Limits

SilverSands offers various limit-setting options to help you manage your gaming activities, including:

These tools can be accessed through your account settings, and changes can be made at any time, although increasing limits may require a waiting period to take effect.

6.4. Identifying Problem Gambling

Problem gambling can have serious consequences for individuals and their families. Signs of problem gambling may include spending more time and money on gambling than intended, neglecting responsibilities, chasing losses, and lying about gambling habits. If you or someone you know exhibits these behaviors, we urge you to seek help.

6.5. Access to Support Services

SilverSands Casino provides access to support services for players who may need assistance with problem gambling. We partner with professional organizations that offer counseling and support, such as the South African Responsible Gambling Foundation (SARGF). You can find contact information and resources on our Responsible Gaming page.

6.6. Underage Gambling

Underage gambling is strictly prohibited at SilverSands Casino. We take all necessary measures to prevent minors from accessing our services, including age verification checks. If you are aware of any underage gambling on our site, please notify us immediately, and we will take appropriate action.

6.7. Player Responsibility

While SilverSands Casino provides tools and resources to promote responsible gaming, it is ultimately the player's responsibility to manage their gambling behavior. We encourage players to set personal limits, seek help if needed, and always gamble within their means.

7. Dispute Resolution

At SilverSands Casino, we are committed to providing a fair and transparent gaming experience. We recognize that disputes may occasionally arise, and we strive to resolve them in a prompt and equitable manner. The following process outlines how disputes between players and the casino will be handled:

7.1. Initial Resolution Steps

If you have a complaint or dispute regarding any aspect of the services provided by SilverSands Casino, you should first contact our customer support team. You can reach us via email, live chat, or telephone. Please provide as much detail as possible, including your account information, the nature of the dispute, and any relevant evidence.

7.2. Internal Review

Upon receiving your complaint, our customer support team will acknowledge receipt and begin an internal review. We aim to resolve all disputes as quickly as possible, typically within 10 business days. During this period, we may request additional information or documentation from you to assist in our investigation.

7.3. Resolution and Communication

Once our review is complete, we will communicate the outcome to you, including any actions taken or compensation offered. If you are not satisfied with the resolution provided by our support team, you may escalate the matter to a senior manager or supervisor for further consideration.

7.4. Independent Arbitration

If the dispute remains unresolved after internal review and escalation, either party may refer the matter to an independent arbitration service. SilverSands Casino is committed to cooperating fully with such third-party arbitrators to ensure a fair and impartial resolution. The arbitration will be conducted in accordance with the laws of South Africa, and the arbitrator's decision will be final and binding on both parties.

7.5. Record of Disputes

All disputes and their resolutions are documented and retained by SilverSands Casino. This record-keeping ensures transparency and allows us to monitor and improve our dispute resolution processes. Players may request access to their dispute records in accordance with our Privacy Policy.

7.6. Exclusions

It should be noted that disputes related to the outcome of games will not be considered unless there is a clear malfunction or error in the game software. In such cases, the official game logs will be used to determine the outcome. Additionally, disputes involving the interpretation of these Terms and Conditions will be resolved by referring to the original English version of these terms.

8. Changes to the Terms and Conditions

SilverSands Casino reserves the right to modify, amend, or update these Terms and Conditions at any time. This section outlines how such changes will be communicated and what they mean for players:

8.1. Notification of Changes

Whenever we make significant changes to these Terms and Conditions, we will notify players in one or more of the following ways:

It is your responsibility to ensure that your contact information is up-to-date so you can receive such notifications.

8.2. Effective Date of Changes

All changes will become effective immediately upon their posting, unless a later date is specified. Continued use of our services after the effective date signifies your acceptance of the new Terms and Conditions. If you do not agree with the changes, you should discontinue using our services and close your account.

8.3. Scope of Changes

Changes to these Terms and Conditions may include, but are not limited to, updates to:

8.4. Player Responsibility

It is the player's responsibility to regularly review these Terms and Conditions to stay informed of any updates. SilverSands Casino recommends that you check this page periodically. If you have any questions or need clarification regarding any changes, please contact our customer support team.

8.5. Historical Versions

Previous versions of the Terms and Conditions will be archived and available upon request. This allows players to review historical changes and understand how their rights and obligations may have evolved over time.

8.6. Governing Language

In the event of any inconsistency between the translated versions of these Terms and Conditions and the original English version, the English version shall prevail.